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New survey finds messaging is increasing as an engagement channel with 80% of consumers noting they procrastinate calling customer service due to the time involved
BURLINGTON, Mass., – May 23, 2018 – Nuance Communications, Inc. released the results of a new survey that found the majority of consumers today are avoiding contacting brands due to the time...
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The Role of Technology in Financial Documentation Compliance Survey finds financial advisors seek smarter tools to balance financial documentation compliance and client service
BURLINGTON, Mass. – May 21, 2018 – Nuance Communications, Inc. today released the results of a national survey of financial services professionals that found 89 percent indicate that heavy...
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A first in India’s banking sector, Keya provides an intelligent, conversational experience for callers, enabling faster, more effective customer service in Hindi and English
BURLINGTON, Mass., – May 17, 2018 – Nuance Communications, Inc. today announced Kotak Mahindra Bank has launched Keya, the first AI-powered virtual assistant in Indian banking. Leveraging...
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Delivers Organic Revenue Growth, Non-GAAP Revenue and Earnings in Line with Guidance, and Strong Cash Flow from Operations
BURLINGTON, Mass., May 9, 2018 – Nuance Communications, Inc. (NASDAQ: NUAN) today announced financial results for its second quarter fiscal year 2018, the three months ending March 31, 2018....
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BURLINGTON, Mass., April 20, 2018 – Nuance Communications, Inc. (NASDAQ: NUAN) today announced that the Company will release results for its second quarter of fiscal 2018 after the market close...
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The Nuance Customer Engagement Platform Provides Everything Needed for Enterprises to Affordably Implement Secure Messaging Across Mobile In-App, Messaging Platforms and SMS
BURLINGTON, Mass., – March 28, 2018 – Nuance Communications, Inc., (NASDAQ: NUAN) today announced a major achievement: The Nuance Customer Engagement Platform now powers one billion digital...
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BURLINGTON, Mass., March 22, 2018 – Nuance Communications, Inc. (NASDAQ: NUAN) today announced that its Board of Directors has unanimously appointed Mark Benjamin as the new Chief Executive...
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Pioneer in Natural Language Processing (NLP) Unveils New Advancements in Core Technology, Enabling More Intelligent, Autonomous Interactions Across Voice and Digital Channels
ORLANDO, Fla. – Enterprise Connect – March 13, 2018 – Nuance Communications, Inc. (NASDAQ:NUAN) today from Enterprise Connect announced remarkable advancements to its core AI-powered voice...
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Nuance Brings Next Level Conversational AI to Epic EHR with New Dragon Medical Capabilities
BURLINGTON, Mass., and LAS VEGAS, March 7, 2018 – In an announcement made today at HIMSS 2018, Nuance Communications, Inc. (NASDAQ: NUAN), (booth #1143) and Epic, (booth #4432) revealed that...
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BURLINGTON, Mass., and LAS VEGAS, March 6, 2018 –– Nuance Communications, Inc. (NASDAQ: NUAN) today announced that its Dragon Medical One cloud platform has earned Certified status for...
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Includes Clinical and Financial Outcomes from Hospitals Using Nuance’s AI-Powered Computer-Assisted Physician Documentation Solutions to Reduce Rework
BURLINGTON, Mass., and LAS VEGAS, March 5, 2018 – At HIMSS 2018, Nuance Communications, Inc. (NASDAQ: NUAN), (booth #1143) unveiled new study data in an infographic about the importance of...
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Collaboration Focused on Optimizing the Development, Clinical Validation and Usability of Practical AI Algorithms Through the Nuance AI Marketplace
BURLINGTON, Mass. and LAS VEGAS, March 05, 2018 – At HIMSS 2018, Nuance Communications, Inc. (NASDAQ: NUAN), (booth #1143) today announced the signing of a multi-year strategic agreement with...
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Nuance and its Customers Win Big for Innovative Customer Engagement Solutions Across Six Categories for Innovation and Excellence
BURLINGTON, Mass., – February 27, 2018 – Nuance Communications, Inc. today announced the company earned multiple Stevie® Awards for Sales & Customer Service. Nuance, the pioneer and leader in...
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Introduction of ConversationPrint™ and Intelligent Detectors Enhances 3rd Generation DNN Platform to Streamline Omni-Channel Customer Authentication and Stop Fraudsters Across All Points of Access
BURLINGTON, Mass., February 26, 2018 – Nuance Communications, Inc. (NASDAQ: NUAN) today announced the next generation of Security Suite, a state-of-the-art biometric security solution for fraud...
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Deep learning, combined with traditional knowledge-based systems, elevates quality of text-to-speech technologies to near human speech
BURLINGTON, Mass., February 14, 2018 – Nuance Communications, Inc. (NASDAQ: NUAN) today announced that it has advanced its text-to-speech (TTS) technology with deep neural networks (DNN) to...
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Nuance considered one of the Best Mobile Operator Services for Consumers by GSMA
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Expansion Extends AI-Powered Virtual Assistant Across Channels; Allows Consumers to Receive Real-time Customer Service and Engage the Airline as They Would Friends
BURLINGTON, Mass., February 13, 2018 – Nuance Communications, Inc. (NASDAQ: NUAN) today announced Jetstar has extended the deployment of web virtual assistant “Jess” to Facebook Messenger to...
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Delivers Strong Q1 18 Revenue and EPS, Above Initial Guidance; Marks Important Milestone with Return to Organic Revenue Growth of 1% and an Increase in Organic Revenue Growth Range for the Full Fiscal Year
BURLINGTON, Mass., February 8, 2018 – Nuance Communications, Inc. (NASDAQ: NUAN) today announced financial results for its first quarter fiscal 2018, ended December 31, 2017. “Three years ago,...
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Global Enterprise Customers Individually Achieve Over 1M Voiceprints as AI-Powered Security Suite Drives Record Adoption
BURLINGTON, Mass., – January 31, 2018 – Nuance Communications, Inc. (NASDAQ: NUAN) today announced that its voice biometrics solution has hit a milestone for adoption of its authentication and...
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Client Feedback Demonstrates Nuance’s Quality Management and Coding are Top Performing Solutions
BURLINGTON, MA, January 30, 2018 – Nuance Communications, Inc. (NASDAQ: NUAN) today announced its Quality Management and Coding solutions, also known as Clintegrity, have been named vendor...
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2018 Role of Technology in Law Enforcement Paperwork Annual Report Finds Inefficient Documentation Impedes Report Accuracy, Officer Safety and Time in the Community
BURLINGTON, Mass. – January 30, 2018 – Nuance Communications, Inc. today released the results of a new survey that found the majority of today’s law enforcement professionals are spending at...
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BURLINGTON, Mass., January 26, 2018 – Nuance Communications, Inc. (NASDAQ:NUAN) today announced that the Nuance Board of Directors unanimously decided to appoint Sanjay Vaswani, Managing Partner...
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Latest Version Provides 99% Accuracy to Clinicians in Smaller Practices, Driving Improved Patient Visits and Cost Savings
BURLINGTON, Mass., January 22, 2018 – Nuance Communications, Inc. today announced the release of Dragon Medical Practice Edition 4, the latest locally installed version of Nuance’s...
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Company Expects Strong Revenue, EPS, Net New Bookings and Cash Flow; Provides Updates on Leadership and CEO Succession
Burlington, Mass., January 22, 2018 - Nuance Communications, Inc. (NASDAQ: NUAN) today announced preliminary results for its first quarter of fiscal 2018 and provided updates on executive leadership.
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BURLINGTON, Mass., January 22, 2018 – Nuance Communications, Inc. (NASDAQ: NUAN) today announced that the Company will release results for its first quarter of fiscal 2018 after the market close...