Nuance AI Improves Incident Reporting, Officer Safety, and Community Presence for Law Enforcement Agencies
Cities across the United States modernize public safety processes and procedures with Dragon Law Enforcement

BURLINGTON, Mass., October 23, 2019 – At the International Association of Chiefs of Police (IACP) conference, Nuance® Communications, Inc. (NASDAQ: NUAN) (“Nuance”), a leading provider of conversational AI, will demonstrate Dragon® Law Enforcement, its speech recognition solution tailored for the public safety sector. Dragon Law Enforcement is helping thousands of law enforcement officers across the country modernize incident reporting, gain tremendous time savings, and improve safety conditions. San Bernardino, California and Attleboro, Massachusetts are among the law enforcement agencies realizing substantial improvements and breaking down barriers associated with older, manual processes and procedures.

“The volume of mandated paperwork we generate continues to grow, causing officers to spend more time creating accurate reports than policing the community. With Nuance, our officers don't compromise on accuracy or speed – they deliver detailed reports, on time, and in alignment with compliance mandates,” said Captain Paul Williams of the San Bernardino, California Police Department.

"Reporting, while critical to what we do, can create obstacles in law enforcement – delaying casework, limiting officers’ visibility in the community, creating unsafe reporting conditions in the vehicle, and contributing to officer burnout,” said Chief Kyle Heagney of the Attleboro, Massachusetts Police Department. “Nuance Dragon Law Enforcement helped our department significantly reduce the time spent on administrative tasks and paperwork. By modernizing our processes and procedures, our officers can spend more time focusing on policing neighborhoods."

A recent survey of law enforcement professionals from across the country uncovered that officers spend three or more hours per shift on incident reporting and other administrative work. The survey data also revealed that the administrative burden impacts report quality, community presence, and officer safety.

“The momentum we’re experiencing in the market stems from a strong collaboration with our law enforcement partners to build technology that understands their challenges and the opportunities for improvement,” said Mark Geremia, vice president and general manager of Dragon Professional and Consumer Solutions, Nuance. “We’re privileged to offer our law enforcement customers across the nation a solution that helps them do their jobs more effectively and plays a significant role in improving the welfare of officers and the neighborhoods they serve.”

Nuance’s Dragon Law Enforcement gives officers the ability to more quickly and accurately input data into Computer-Aided Dispatch/Record Management Systems (CAD/RMS) and perform everyday tasks such as license plate lookups, all by voice. Nuance will showcase the benefits of Dragon Law Enforcement at the 2019 IACP Conference, booth #3426, at McCormick Place, October 26-29 in Chicago, IL. Nuance will also host a panel discussion at the conference titled, “Alleviating Paperwork Burnout in Policing: Why Departments Need to Turn to New Police Reporting Tools,” Oct. 27, 12:30-1:30 PM CDT, McCormick Place West, W192c.

To learn more about Dragon Law Enforcement, click here.

About Nuance Communications, Inc.
Nuance Communications (NASDAQ: NUAN) is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze, and respond to people –amplifying human intelligence to increase productivity and security. With decades of domain and AI expertise, Nuance works with thousands of organizations globally across healthcare, financial services, telecommunications, government, and retail to empower a smarter, more connected world. For more information, please visit

Trademark reference: Nuance and the Nuance logo are registered trademarks or trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other trademarks referenced herein are the property of their respective owners.

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Nuance Communications, Inc.
Tel: 781-565-4728